Support & Feedback

    Feature highlights & Resources

    Preparing

      1. Focus on potential: Emphasize the strengths in student writing rather than focusing on technical accuracy. When students feel their creativity is validated, they become more engaged and invested in the writing process. This approach fosters critical thinking, encourages risk-taking, and expands their intellectual curiosity. Shifting the focus from correction to potential helps create a supportive environment where all students can succeed, regardless of their skill level.

      2. Set clear expectations: Make sure students understand the rules, pace, and expectations before starting the game. Clear guidance helps reduce anxiety, especially for reluctant writers. You might want to remind them:

        • To avoid writing classmates’ names.

        • They will be anonymous to each other, but not to you.

        • If they feel stuck, they can use the tips or previews on the screen to spark ideas. The most important thing is simply to start writing!

        • After writing, they’ll vote on two anonymous texts from their team, and the top text from each team will be read aloud.

      3. Remember what it’s like to write: Even experienced writers face writer’s block. If a student struggles during one task, they may thrive in another. This is normal! If it becomes a pattern, check in with them to see if any barriers are holding them back. 

      For a full tutorial and activities for after playing, check out our guide.

    • Find tasks that resonate with your students and align with the curriculum. Make sure to review the questions and images closely. It's key to reflect on how you can inspire your students by helping them interpret the tasks well. When showcasing texts in the finals, read them with enthusiasm and point out their potential. This is a great opportunity to teach literary devices and the craft of writing!

      You can also:

    • Yes! Click "My Sets" in the left menu → Create set → Add challenge.

      • Create a challenge from scratch: Switch to the tab labeled "Create Challenge" and fill in the challenge details.

      • Modify a challenge from our library: Add a challenge, then click the three dots in the corner of the image → Edit.

      Want to tweak or add a twist to an existing set? Just save it to "My Sets" and follow the steps above!

      Here are a few tips for success:

      • Mind your images: Avoid placing critical details in the lower part of the image. For best results, use images with an aspect ratio of 16:9 or fit them to this size beforehand.

      • Keep it focused: Limit the prompt to a single deliverable for clarity and simplicity.

      • Write short tips: Students who read tip cards rely on them heavily. Thoughtful, clever tips can help both you and your students approach challenges more effectively; it's a win-win!

      Keep in mind that while you can save your drafts at any time, all fields must be completed before a challenge is playable.

      You can also share your content with other teachers by viewing the set and clicking the “Share” button.

      Check out this blog post for a visual guide, a slide deck, and some other features that may be new to you.

    • Yes, you can create and manage multiple classes by clicking on your name in the top right corner of the platform. This feature allows you to easily organize students across different blocks or hybrid classes, keeping student data neatly separated and accessible.

    • Educators in the US and Canada
      The waitlist is no more! You can get started right away by logging in here. If you’re expecting an email from us but haven’t received it, please check out the solution “Not receiving emails”.

      Educators in other countries
      WeWillWrite is not yet available in your area. You can sign up here to be notified when it is!

    Playing

    • Each game gets a unique PIN code. Students click “Play” on our home page or navigate to join.wewillwrite.com, enter their name once, and the browser automatically remembers it for them without the need for student log-ins.

    • Between 3 and 100 students can play simultaneously. If your group is smaller than 9, we’ll fill the remaining spaces with robots to keep things social and collaborative. These robots will submit their own texts and vote for the humans in your classroom.

    • You can adjust the median writing time in your account settings or before starting a challenge set. Challenges in a set begin with shorter writing times that gradually increase, helping students build stamina, manage time, and ease into writing.

      We recommend playing multiple challenges in a session to help you and your students get comfortable with the structure. During testing, we found that maintaining a balanced writing time is crucial for engagement—too much time can cause restlessness, while too little can disrupt focus. Striking this balance fosters creativity and sustained attention.

    • WeWillWrite has a robust filter to catch inappropriate language and prevent students from using classmates' names in their texts. Any texts that violate these rules are automatically removed from the game. Additionally, you will be able to see which texts were removed by navigating to "Student Texts" in the sidebar of the portal.

      You also have the ability to moderate during the final rounds by replacing texts that don’t meet your expectations. To minimize issues, we recommend setting clear rules and expectations beforehand and giving students a quick overview of the game.

      From our experience with teachers in our pilot program in Norway, students are highly motivated to participate in the final round and have their work read by the teacher. They quickly learn that inappropriate texts can be removed, which encourages them to stay on track.

    • Yes! Our challenges are aligned with the Common Core State Standards (CCSS) for English Language Arts and other state standards. We are currently implementing tags for challenges, which will indicate the specific standards each one helps your students achieve.

    • You can pause the game at any time to handle unexpected interruptions by clicking the symbol in the top left of your screen.

      We have also released a “Continue Later” feature that allows you to resume the game starting from the last incomplete round, ensuring your students can finish the challenge set and see the final results. Please note that currently, a round is marked as complete once you see the image for the next challenge. If you exit the game in those few seconds before it moves on, neither student texts nor the set will be saved. We’ll have a fix for this soon, which will save everything once the second round of voting is complete.

    After Playing

    • After you complete a game, all student texts are saved under the "Student Texts" section in the portal, allowing you to review and manage their texts.

      The fun doesn’t have to stop when the game ends! Students often want to continue working on their texts, so we recommend incorporating their writing into class activities for further improvement.

      Check out some ideas on page 4 of our guide, available here.

    • Currently, only the texts from completed rounds—where voting has been finalized—are saved. If you exit the game before a round is complete, the student texts from that round will not be available.

    Billing & Subscriptions

    • Check out the pricing page here for the subscription cost and details!

    • Click your name in the top-right corner of the portal, go to Billing, and select "Turn off recurring billing." Your subscription stays active until the end of your current billing period, so you keep full access until then.

    Safety, Privacy, & Technology

    • We use AI in the following ways to enhance the learning experience:

      • Inspiring visuals: Pre-generated engaging photos that help create an immersive environment for students.

      • Real-time analysis: Our AI analyzes students' writing in real time, identifying literary devices and writing techniques that teachers can highlight during the final stage of each challenge.

      • Future features: We're developing AI-driven monitoring reports for teachers, along with personalized feedback to help each student improve.

      Please note that all of our writing prompts are crafted by us—not AI!

    • Nope! WeWillWrite works in any browser on Chromebooks, iPads, Macs, and PCs.

    • We take data privacy very seriously and comply with all relevant privacy laws to protect students' personal information. Here’s how we ensure privacy:

      • Strict data protection measures: We only collect and utilize data necessary to improve the user experience and ensure the platform runs smoothly.

      • No data selling: We never sell or share student data with third parties.

      • Privacy policy: Our privacy policy outlines our practices extensively. We can be reached at privacy@wewillwrite.com.

      For Data Processing Agreements (DPAs), a detailed overview, and where to reach us with privacy questions, please see our Privacy and Security page.

    • Community Manager here! I'm bringing all of what I know from 8 years in content moderation and child safety to WeWillWrite.

      Filtering: We automatically filter out texts containing student names and inappropriate language. We also provide a manual filtering option for teachers to remove texts during the finals.

      Strict data privacy measures: We never share students' information (or anyone's, for that matter) with third parties. 

      Teacher control: You can moderate during the final rounds by removing any texts you find inappropriate. Students are really motivated to have their work recognized, and we've found that even students with challenging behavior quickly adapt their behavior in order to compete with their peers. 

      Have ideas to improve safety? Please let us know!

    • We ask for first and last names to:

      • Prevent bullying: This helps us maintain a safe environment by tracking and identifying student submissions.

      • Track progress: It allows teachers to monitor individual student progress effectively.

      • Avoid confusion: Using both names helps distinguish between students with similar first names without requiring complex login methods.

      We do not share this information with third parties. 

    • Yes! We typically sign statewide agreements developed by the Student Data Privacy Consortium (SDPC)/Access 4 Learning (A4L) and currently have DPAs available in half of all US states.

      Please visit our Privacy and Security Overview to find our active DPAs for your state and how to proceed.

    Accessibility & Student Support

    • WeWillWrite naturally engages most students, but for those who struggle, patience and encouragement are key.

      Tips to support them

      • Focus on ideas, not errors: When reviewing their work, overlook spelling mistakes and instead focus on the meaning, ideas, and content. This builds confidence and motivation.

      • Amplify their unique voice: By highlighting and validating their unique thoughts, you help develop critical thinking. When students feel their ideas are valued, they’re more willing to take risks, explore new concepts, and expand their intellectual curiosity.

      • Foster a supportive environment: Shifting the focus from correction to potential allows all students to grow at their own pace, creating a positive learning atmosphere where every learner can succeed. This approach encourages growth and helps struggling students build confidence in their writing abilities.

      Built-in features

      • Progressive hints system: Students receive scaffolded support with up to 5 custom hints revealed as cards during writing, helping them succeed without teacher intervention.

      • Team-based collaboration: Students write as part of a team (2-4 teams with animal mascots), reducing individual pressure and building confidence through collaborative spirit.

      • Anonymous participation: Students can focus on ideas without social anxiety, knowing their work is judged on merit, not identity.

      • Self-assessment before peer review: Students rate their own work first, developing metacognitive skills and building confidence before seeing peer examples.

      • Built-in writing assistance: Live character count, sneak peek examples, and clear criteria help students understand expectations and notice their own progress.

    • WeWillWrite is thoughtfully designed to be accessible and inclusive for all neurodiverse learners. Here's how we create an inclusive experience:

      Enhanced readability: Larger, bolder text and clear buttons that work with screen readers and speech-to-text tools.

      For students on the spectrum:

      • Rigid, predictable game rules and structure

      • Minimal social instruction with built-in tips to guide students

      • Anonymous participation to reduce anxiety

      For students with ADHD:

      • Constant variety with short, engaging tasks that maintain engagement

      • Visual, short, and simple instructions for easy comprehension

      • Competition and peer recognition that fuels motivation

      For students with dyslexia:

      • High-contrast design with clear, readable fonts

      • Anonymous writing that removes social pressure

      • Full compatibility with text-to-speech tools

    • We have thoroughly tested the platform with a variety of native and external accessibility tools including Text to Speech and Speech to Text. Keep in mind that your students may need to exit full-screen mode in order to access the accommodations they use.

      We are committed to enhancing accessibility and would greatly appreciate your input. If you believe a tool your students use is not compatible, please let us know! This information will help us ensure compatibility and a great experience for everyone.

    • We are planning to add additional language options, beginning with Spanish. However, we do not have a specific timeline for when this feature will be available. Stay tuned for updates on language support!

    • Yes! You can download our VPAT here.

    Bugs & Connection Issues

    • Connection issues, inability to start/join games, or issues with pages and/or content not appearing? These issues are usually not a bug, but rather are often related to network or security settings.

      You can quickly test whether your network allows all of our URLs on this page: https://connect.wewillwrite.com/

      If there are any errors, instructions will be shown on what you can do to fix it and when IT may need to step in.

    • Please view the other article in this section, "Connection issues or content not loading" for issues involving:

      • Delays

      • Disconnects or issues connecting to WeWillWrite

      • Content or images not loading

      • Inability to start/join games

      For other issues, please let us know via our feedback form.

    • This usually occurs when your inbox has automatically blocked or marked our emails as spam. To fix this, we recommend checking your spam folder, then speaking with your IT department. They should also add our email domains to their approved senders list:

      • transactional.wewillwrite.com (used for your welcome email and actions you request such as resetting your password)

      • wewillwrite.com (for announcements and corresponding with our team)

      • billing.wewillwrite.com (for invoices and subscription-related emails)

      • cmail1.com, cmail2.com, and so on all the way up to cmail20.com (our email provider’s return-path domains)

      If you aren’t receiving our emails on a personal email, you can approve our domains yourself. The below steps are for Gmail accounts, but the process will be similar for most email providers.

      1. Go to your email settings and click “See all settings” → “Filters and Blocked Addresses”

      2. Create a new filter. Add wewillwrite.com to the “From” field and click “Create filter”

      3. Checkmark the boxes “Never send it to Spam” and “Also apply filter to _ matching conversations”, then click “Create filter” once more.

      If you are waiting for access, please check out our answer to “How long does it take to get off the waitlist?”

    School Pilots

    • A school pilot is a free, 90-day trial including all of WeWillWrite’s premium features. Between 3 and 10 teachers can join with no upfront cost or commitment.

    • Start by creating or logging into your WeWillWrite account, navigate to School Resources in the left-hand menu, and click Start a School Pilot. Enter your school’s zip code and choose your school from the drop-down list to get going.

      Your pilot can include between 3 and 10 teachers. Every teacher in the pilot has equal permissions to invite colleagues. Teachers can join using a school or personal email address, but will need to create a WeWillWrite account to access the workspace.

    • The pilot itself is completely free, but our early system cannot automatically pause your personal, out-of-pocket subscription.

      The pilot is free, but the system cannot automatically pause your existing subscription. To avoid being charged while the pilot is active, go to Settings and turn off your personal recurring billing. Your student data, sessions, and writing history will carry over into the pilot workspace.

    • When the live pilot ends you will revert to the basic version of WeWillWrite and your data remains completely safe. You can log into your dashboard to view your historical metrics and classroom data.

      Around this time, our team will send you a report packed with your school's writing stats. You can then share this with your principal or other admins to help secure school-wide funding!

    • Pilots include up to 10 teachers by default. If you need more, email us at [support@wewillwrite.com] with your school name and how many additional seats you need. We endeavor to accommodate all schools, no matter big or small.

    • Students do not create accounts. For each student, we collect their name (for identification and progress tracking only), their class association, a device identifier to improve reliability, and their written texts. We do not collect email addresses, login credentials, or any other personal information for students.

      WeWillWrite is FERPA-aligned and COPPA-compliant. We sign Data Processing Agreements (DPAs) using frameworks developed by the Student Data Privacy Consortium (SDPC) and have active DPAs in many US states. To check availability for your state, visit our Privacy and Security Overview at wewillwrite.com/resources/privacy-and-security-overview or contact us at support@wewillwrite.com.

    • Each session has a unique PIN, and students join at join.wewillwrite.com by entering the PIN that is shown on the teachers screen and their name once. Between 3 and 100 students can write in the same session at the same time.

    • The pilot gives all participating teachers full premium access. This includes:

      • Access to premium content: Unlimited access to WeWillWrite's full library of challenge sets across subjects and grade levels. Basic accounts receive a monthly selection of 8 sets.

      • Teacher Insights: A three-level analytics dashboard covering your class overview, individual session insights, and each student's writing portfolio. Use it to track participation, writing volume, and growth over time.

      • Literacy device analysis: AI-powered highlighting of literary techniques — similes, metaphors, and other devices — in student writing. It supports your feedback and discussion rather than replacing your judgment.

      • Challenge Creator: Build your own challenge sets for any subject, grade, or topic. Sets are private by default and can be shared with colleagues by link.

    • If you need to stop or pause your pilot at any point, email us at [support@wewillwrite.com]

    • If you would like to keep WeWillWrite at your school beyond the pilot period, book a call with Teacher Success or email us at [support@wewillwrite.com].

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